Cookie Policy

Last updated: 6 August 2026

1. About this policy

This Cookie Policy explains how Equilibrium Wellness Limited, trading as Equilibrium, uses cookies and similar technologies when you visit our website.

It explains:

  • what cookies are;
  • why we use them;
  • the types of cookies that may be used;
  • when your consent is required;
  • how third parties may use cookies; and
  • how you can manage your preferences.

This policy should be read alongside our Privacy Policy.

2. Who we are

Equilibrium Wellness Limited
Company number: 14826613
Registered office: Inns Keep, Church Road, Milton-under-Wychwood, Chipping Norton, Oxfordshire, OX7 6LF
Trading address: Unit 25, Groves Yard, Shipton Road, Milton-under-Wychwood, Chipping Norton, Oxfordshire, OX7 6JP
Email: [email protected]

3. What are cookies?

Cookies are small text files or pieces of information placed on, or accessed from, your computer, smartphone, tablet or other device when you visit a website.

Cookies can help a website to:

  • function correctly;
  • remember preferences;
  • maintain security;
  • understand how visitors use the website;
  • measure the effectiveness of communications or advertising; and
  • provide embedded or connected services.

Similar technologies may include pixels, tags, scripts, local storage, software development kits and device identifiers. References to “cookies” in this policy include these similar technologies where applicable.

4. First-party and third-party cookies

First-party cookies are placed by Equilibrium’s website.

Third-party cookies are placed or accessed by another organisation whose technology or content is used on the website. Depending on how the website is configured, these organisations may include providers of:

  • website hosting and security;
  • booking functionality;
  • analytics;
  • maps;
  • video or social-media content;
  • marketing measurement; and
  • other embedded services.

Third parties are responsible for their own use of personal information where they act as independent controllers.

5. Session and persistent cookies

Session cookies normally expire when you close your browser.

Persistent cookies remain on your device for a defined period or until you delete them. They may be used to remember preferences, recognise returning browsers or measure activity over time.

The duration of individual cookies will be shown in our Cookie Settings tool or cookie register where available.

6. Categories of cookies we use

6.1 Strictly necessary cookies

These cookies are required for core website functionality, security or a service you have specifically requested.

They may be used to:

  • load and operate website pages;
  • protect the website against malicious activity;
  • remember cookie-consent choices;
  • maintain a secure session;
  • support forms or account functionality; and
  • enable booking or payment functionality that you choose to use.

Because these cookies are necessary for the website or requested service to operate, they cannot normally be switched off through our consent tool.

You can block them through your browser, but parts of the website may then stop working correctly.

6.2 Functional and preference cookies

These cookies help provide enhanced functionality or remember choices, such as:

  • display preferences;
  • region or language settings;
  • accessibility choices;
  • previously selected options; and
  • enhanced embedded content.

Where consent is required, these cookies will remain disabled unless you choose to accept them.

6.3 Analytics cookies

Analytics cookies help us understand how visitors interact with the website.

They may collect information such as:

  • pages visited;
  • time spent on a page;
  • navigation paths;
  • approximate location;
  • device and browser type;
  • referring website or campaign; and
  • whether technical errors occurred.

We use this information to assess website performance, improve content and make the customer journey more effective.

Where required, analytics cookies will not be activated until you have given permission through our cookie controls.

6.4 Marketing and advertising cookies

Marketing cookies may be used to:

  • understand whether advertising has generated a website visit or booking;
  • measure campaign performance;
  • limit how often an advertisement is displayed;
  • create or refine advertising audiences; and
  • show more relevant advertising on third-party platforms.

These cookies may enable third-party platforms to recognise your browser or device across different websites or services.

Marketing and advertising cookies will not be activated unless you choose to accept them.

6.5 Embedded-content cookies

Pages may contain content or functionality provided by third parties, such as:

  • Fresha booking tools;
  • maps;
  • videos;
  • social-media posts;
  • review widgets; or
  • other external applications.

These services may place cookies or collect device and usage information when their content loads or when you interact with it.

Where appropriate, embedded content that uses non-essential cookies will be blocked or limited until you have provided the required consent.

7. Booking and external platforms

Our website may link to, or embed services provided by Fresha or another booking platform.

When you follow an external booking link, create an account, make a booking or interact with an embedded booking interface, the platform may use its own cookies and process information under its own privacy and cookie policies.

Cookies placed directly by an external platform are not controlled solely by Equilibrium. You should review the platform’s privacy and cookie information before using its services.

The same principle applies to Vitall, payment providers, social-media platforms and other third-party websites accessed through our website.

8. Your cookie choices

When you first visit the website, you should be given the opportunity to:

  • accept all cookies;
  • reject non-essential cookies; or
  • manage individual cookie categories.

Strictly necessary cookies may operate without consent because they are required for the website or a service you request.

Other cookies will be managed in accordance with your selected preferences and applicable law.

You can change or withdraw your choices at any time by selecting the Cookie Settings link displayed on the website.

Withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

9. Browser controls

Most browsers allow you to:

  • view stored cookies;
  • delete individual or all cookies;
  • block cookies from specific websites;
  • block third-party cookies;
  • prevent cookies from being accepted; and
  • clear cookies when the browser closes.

The process varies by browser and device. Consult the help or privacy settings within your browser for instructions.

Blocking or deleting cookies may:

  • remove saved preferences;
  • sign you out of online services;
  • affect forms, bookings or embedded content; and
  • prevent parts of the website from working as intended.

Browser settings may not control every similar technology, such as pixels, scripts or app-based identifiers. The website’s Cookie Settings tool should therefore be used where available.

10. Email measurement

Where legally permitted, our emails may contain tracking technologies that help us understand whether an email has been opened or whether a link has been selected.

We may use this information to improve the relevance and performance of our communications.

You can unsubscribe from marketing emails at any time using the link in the message or by contacting us. Some service-related communications, such as booking confirmations or safety information, are not marketing and may still be sent where necessary.

11. Current cookie details

The precise cookies used may change as our website and suppliers evolve.

The most current information about active cookies, including their provider, category, purpose and duration, should be available through the website’s Cookie Settings tool.

We periodically review the cookies and related technologies operating on our website and update their classification where necessary.

12. Changes to this policy

We may update this Cookie Policy to reflect:

  • changes to the website;
  • new or removed technologies;
  • changes to our suppliers;
  • regulatory guidance; or
  • changes in applicable law.

The latest version will be published on this page with the revised date shown at the top.

13. Contact us

Questions about our use of cookies should be sent to:

Equilibrium Wellness Limited
Unit 25, Groves Yard
Shipton Road
Milton-under-Wychwood
Chipping Norton
Oxfordshire
OX7 6JP

Email: [email protected]